Customer Service Representative/Call Center

Location: Oakland
Posted on: November 20, 2024

Job Description:

We are actively seeking someone who has excellent customer service/call center experience. If you possess excellent communication skills and love working with people, this will be an excellent opportunity! Please see job description below.

Looking for a customer service candidate, potential temp to hire for the right person. This candidate will handle all aspects of customer service plus maintain all of the in-house procedures which involves updating all controlled documents and conducting internal audits, quarterly and annual meetings to discuss the overall effectiveness of the quality system. The successful candidate will then be the Lead Customer Service Representative.

The ideal candidate will have experience in Customer Service and preferably experience in a call center. Will be responsible for speaking with customers, and field staff regarding client needs. Will be making both inbound and outbound calls.

Requirements:

o General customer service, multi phone lines, typing/data entry, ability to work independently as well as with supervision, slow and fast paced environments which would include multi-tasking

o Microsoft Word, Excel and Outlook

o Bilingual in Spanish preferred, but not required.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

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