Help Desk Support in El Dorado Hills

Location: El Dorado Hills
Posted on: October 19, 2024

Job Description:

Our large national healthcare client has a job opening for a Help Desk Support in El Dorado Hills, CA!
 
Job Description:
 
The Help Desk Support Technician is responsible for providing 1st level technical support and training for our internal employees and contractors. This includes, but not limited to: user support of custom business applications, troubleshooting of technical problems and technical liaison between user community and resolving teams. Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data where answers can be readily obtained.
 
Troubleshoot and resolve end-user hardware and software issues via telephone/chat and/or utilizing remote tools (SCCM Remote Control). Resolve at least 85% of the issues on the first call. Comfortable with taking more than 50 calls a day.
 

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• Troubleshoot and resolve access issues to various proprietary and 3rd party application
• Fully document all troubleshooting steps performed and action taken in the ticketing software system (Service Now).
• Resolve user inquires through calls, chat, self-service incidents, requests in accordance to priority
• Strong knowledge troubleshooting Microsoft OS with emphasis on Windows 7 and Office 2007
• Experience with using and troubleshooting Outlook on an exchange server
• Experience with Active Directory (user management and access control, provisioning)
• Familiar with troubleshooting VPN issues (Junos Pulse)
• Working knowledge of SQL+

 
Job Required Experiences:
2+ year of Call Center/Help Desk/Service Desk experience and comfortable taking 50+ calls daily
 
Education/Certifications:
Bachelors Degree in MIS or equivalent experience
None required. A+, Networks + or other industry certifications a plus.
 
 
To be considered for the Help Desk Support position, you must apply online and submit your resume to Modis.com. We are actively monitoring all applications.
 
Thank you for partnering with Modis!
 
 

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