Senior Facilities Services Manager - Business Technology
Company: Swinerton
Location: Sacramento
Posted on: May 8, 2024
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Job Description:
Job Description Summary:Strategic leader focused on all
Swinerton infrastructure that delivers a productive digital
workplace to support our business growth.This job is required to be
onsite 4 days a week in the Swinerton Sacramento office.Job
Description:POSITION RESPONSIBILITIES AND DUTIESDevelop key
customer relationships with our division office leaders, managers,
and Ops teams to:Develop strong partnerships with Division office
managers to understand business strategies.Understand local needs
and assess most efficient process to deliver consistent standard
services.Work with special projects to capture requirements and
facilitate production ready solutions.Establish collaborative
relationships with all technology team managers and
Directors.Manage the overall service delivery for all networking,
office servers, ISP contracts, and other data used in our company
operating locations.Ensure team is aligned around technology
deployed and ensuring high uptime is optimized.Manage escalations
and SLAs for issues related to this infrastructure.Maintain future
roadmap on evolving technology and ensure proper lifecycle
management is in place.Establish key metrics that show company
value and team productivity.Collect project details and manage
oversight in completion of the project.Provide status updates when
necessary, including during staff meetings.Regularly analyze the
workflow, productivity, skill sets, and other technical resources
to deliver world class infrastructure delivery.Develop and build a
strong team and leverage key vendor relationships:Provide
development plans, annual reviews and any form of corrective action
needed.Balance the staffing to meet department service levels, and
cost savings/optimization.Leverage contract staff, and commodity
partners when necessary.Find flexible solutions while providing
career growth to challenge the employees.Interview potential new
hires and contract staffDevelop strong vendor relations with local
contract staffing and national technology partners.Leverage
national commodity partners to help with nationwide delivery of
infrastructure installations, support, and special project
work.Develop proper lifecycle management of all aspects of
equipment and services:Inventory hardware in all
locationsUnderstand normal life expectancy and develop a
maintenance and lifecycle.Ensure communications of equipment cost
and incorporate into annual budget and forecasting cycles.Project
manage any technical updates required.Reporting and documentation
requirements:Create and maintain detailed documentation value added
and key metrics driving department efficiencies.Manage all product
lines associated with Facilities ServicesMaintain overall team
productivity and overall ticket queue metrics.Manage all budgets
related to department operations and key services owned:Ensure
overall order process is delivering within SLA.Manage annual
budgets and trend towards efficiencies.Provide budgets for business
planning 6 quarters out.Maintain incident, request, change,
problem, and asset management best practices.Complete other
technical and project related responsibilities as assignedMINIMUM
SKILLS AND EXPERIENCEAssociates or BS degree in any discipline
and/or Microsoft and/or CompTIA certifications preferred.8+ years'
experience providing leadership support in an Enterprise/Corporate
environment.Minimum of 5 years technical supervisory experience, in
a highly operational environmentExcellent technical understanding,
and experience with networking, services, and overall IT
infrastructureProficient in the use of Microsoft Office
applicationsProficient and knowledgeable with office procedures and
best practicesGood organization skills, with the ability to
prioritize and coordinate work efforts.Experience with managing
vendors, ordering hardware, software, and financial accounting
basics.Proficient English verbal and written communication skills,
and professional telephone dispositionStrong leadership skills and
prior experience in a highly customer service and efficient
operational environmentSUMMARY OF BENEFITS This role is eligible
for the following benefits: -medical, dental, vision, 401(k) with
company matching, Employee Stock Ownership Program (ESOP),
individual stock ownership, paid vacation, paid sick leave, paid
holidays, bereavement leave, employee assistance program, pre-tax
flexible spending accounts, basic term life insurance and AD&D,
business travel accident insurance, short and long term disability,
financial wellness coaching, educational assistance, Care.com
membership, ClassPass fitness membership, and DashPass delivery
membership.
The experience expected from applicants, as well as additional
skills and qualifications needed for this job are listed below.
Voluntary benefits include additional term life insurance, long
term care insurance, critical illness and accidental injury
insurance, pet insurance, legal plan, identity theft protection,
and other voluntary benefit options.Compensation RangeAnnual
Salary: $170,000.00
- $185,000.00SummaryLocation: Sacramento CAType: Full time
Keywords: Swinerton, Turlock , Senior Facilities Services Manager - Business Technology, IT / Software / Systems , Sacramento, California
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