Technical Product Support (TPS) Engineer III - (E3)
Company: Applied Materials
Location: Santa Clara
Posted on: May 8, 2024
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Job Description:
Key Responsibilities
Responsible for all technical support related aspects at a specific
customer: escalations, fleet performance, system installations,
improvement programs and upgrades.
Acts as intermediary and field escalation focal point between
customer and Division by providing technical support and
documentation to field engineers, technicians and product support
personnel who are diagnosing, troubleshooting, repairing and
debugging equipment.
Provides Alpha Site support to Engineering specifically related to
installation, operation, calibration, service and /or testing of a
new hardware, process or software design in house or on an
engineering tool
Provides Beta Site Support; specifically related to installation,
operation, calibration, service and/or testing of a new hardware,
software or processes on a customer tool.
Initiates and provides review of ECO's to ensure data supports fix
and follow up with communication to the field.
Generates and presents system performance data as required. This
includes performance metrics such as MTBF, MTBI and Availability.
Reporting will also include process data and I/W spending
analysis.
Supports GPS in the generation of documentation such as CENs and
BKMs. Creates and reviews documentation covering technical
improvements, system upgrades, and support plans. Presents at
customer level. Ensures field implementation.
Functional Knowledge
Business Expertise
Leadership
Problem Solving
Impact
Interpersonal Skills
Qualifications
Education:
Bachelor's Degree
Skills:
Certifications:
Languages:
Years of Experience:
4 - 7 Years
Work Experience:
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 10% of the Time
Relocation Eligible:
No
U.S. Salary Range:
$92,000.00 - $126,500.00
The salary offered to a selected candidate will be based on
multiple factors including location, hire grade, job-related
knowledge, skills, experience, and with consideration of internal
equity of our current team members. In addition to a comprehensive
benefits package, candidates may be eligible for other forms of
compensation such as participation in a bonus and a stock award
program, as applicable.
For all sales roles, the posted salary range is the Target Total
Cash (TTC) range for the role, which is the sum of base salary and
target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to
diversity in the workplace. All qualified applicants will receive
consideration for employment without regard to race, color,
national origin, citizenship, ancestry, religion, creed, sex,
sexual orientation, gender identity, age, disability, veteran or
military status, or any other basis prohibited by law.
Keywords: Applied Materials, Turlock , Technical Product Support (TPS) Engineer III - (E3), IT / Software / Systems , Santa Clara, California
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