Digital Account Manager
Company: Microsoft
Location: San Jose
Posted on: May 8, 2024
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Job Description:
In SMC and Digital Sales, we have set out to empower our
customers through the unique value of the Microsoft cloud by
building a globally led, digital-first scale organization aligned
with partners. Dedicated to one of the fastest growing customer
segments, the Small, Medium, Corporate (SMC), and Digital Sales
organization is on pace to be Microsoft's next $100 billion-dollar
business - this is where you come in. As part of local subsidiaries
or Digital Sales centers around the world, you will support a
dedicated set of customers in identifying and achieving their
business objectives through best-in-class digital engagement and
partner co-selling. You will also be able to work
cross-collaboratively while living our shared SMC and Digital Sales
Culture priorities: Diversity and Inclusivity, Well-beng,
Sustainability, and Learning. If you have been described as
customer obsessed and have a passion for digital-first solutions,
we invite you to learn more about the SMC and Digital Sales
organization and the value we deliver to our customers, partners,
and one another, every day.6+ years of sales and negotiation
experience with year-over-year growth - -OR Bachelor's Degree in
Business Management, Information Technology, Marketing (or
equivalent) or related field AND 4+ years of sales and negotiation
experience or related work or internship experience with
year-over-year growth - -OR Master's Degree in Business Management,
Information Technology, Marketing (or equivalent) AND 3+ years of
sales and negotiation experience or related work. - -OR equivalent
experience -Additional or Preferred Qualifications:8+ years of
technology sales and negotiation experience with year-over-year
growth - -OR Bachelor's Degree in Business Management, Information
Technology, Marketing (or equivalent) or related field AND 6+ years
of sales and negotiation experience or related work or internship
experience with year-over-year growth - -OR Master's Degree in
Business Management, Information Technology, Marketing (or
equivalent) AND 5+ years of sales and negotiation experience or
related work -OR equivalent experience -Microsoft is an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to age, ancestry,
color, family or medical care leave, gender identity or expression,
genetic information, marital status, medical condition, national
origin, physical or mental disability, political affiliation,
protected veteran status, race, religion, sex (including
pregnancy), sexual orientation, or any other characteristic
protected by applicable laws, regulations and ordinances. -If you
need assistance and/or a reasonable accommodation due to a
disability during the application or the recruiting process, please
send a request -via the Accommodation request form.Benefits/perks
listed below may vary depending on the nature of your employment
with Microsoft and the country where you work.Customer Engagement -
-Central point maintaining strong customer relationships and
advocates for customers within the organization/Microsoft. -
-Surfaces customer organization structure to identify decision
makers leveraging partners and v-teams. -Ensures continuity of
customer accounts and monitors customer satisfaction metrics by
proactively establishing conditions of satisfaction at outset of
engagement and managing escalation process. -Account Management
-Thinks strategically about sales territory for accounts, setting
standards and priorities, outlining where to and how to leverage
specialized and technical resources and other roles, engaging
internal and external decision makers on long-term business
planning. -Helps existing/new customers to cloud solutions via a
cohesive plan across adds, consumption, , through upsell, co-sell
motions, and renewal maximizing customer business outcomes and
experience -Understands and accelerates customer's cloud strategy.
- -Maintain Product, - Solution and Industry Expertise - -
-Proactively builds and maintains a strong knowledge of Microsoft's
product landscape, solutions, and strategy in the industry of
assigned accounts, as well as of the business priorities;
demonstrates a strong understanding of the customers' business
strategy and the direction of the industry. -Orchestrates
specialized resources to engage with customers to provide strong
solutions-based and technology-based engagement to help customers
address their challenges and opportunities. -Leverages additional
resources such as partners to engage with the customer to provide
the right solution to the customer on their transformation
journey.Other Responsabilities:Execute a Cross Sol Area aligned GTM
supported by Scalable Operating Model - - - - - - -Remain Customer
Obsessed: Increase Customer Experiences and outcomes by
prioritizing customer outreach, acquiring new customers,
re-engaging and developing long-term business relationships that
meet customer needs.Learning & Community: Complete 100% of required
TSI, Role Required training and manager recommended development
plans on time.Compliance: Personally, commit to generate and
protect Microsoft trust by living Microsoft's values, culture, and
Trust Code in every decision. -Employment typeFull-TimeWork siteUp
to 50% work from homeRole typeIndividual
ContributorDisciplineDigital Account ManagementProfessionDigital
Sales and Solutions
Keywords: Microsoft, Turlock , Digital Account Manager, Executive , San Jose, California
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